Meet Stratum, the AI teammate for every dental practice
Help starts from the first hello.
Stratum greets and assists every patient by phone or online, saving you and your team time to focus on your patients and practice.
Stratum Dash
One place to see what happened, even when you weren't involved.
Every call and chat lands in one place, the Stratum Dash. View transcripts, interaction insights and whether an interaction was handed off to a person.
Dashboard
Know how the week went without asking.
The numbers that matter all at a quick glance: calls answered, appointments booked, and the questions answered that your team never had to. Nobody stays late building the report. It is already written, like a note from a team member who is extremely detail oriented.
Calls
See how Stratum handled every patient call.
Every call becomes a record you can skim in seconds: who called, what they needed, and where a person stepped in. No replaying voicemails, no piecing the story back together between shifts.
Chats
See the questions your website answered overnight.
Chat conversations are summarized with the key takeaway highlighted, and all questions are answered using the information that you provided. The question that used to wait until nine in the morning is already handled before you unlock the door.
Calls Answered
86
This week
Appointments Booked
24
This week
Calls to Appointments
28%
Conversion this week
New Patient Inquiries
9
This week
After-Hours Calls Handled
17
This week
Your Busiest Times
Business hours, when your practice gets the most engagement
| Time | Calls | Chats | Total |
|---|---|---|---|
| 8 AM | 9 | 3 | 12 |
| 10 AM | 21 | 8 | 29 |
| 12 PM | 12 | 5 | 17 |
| 2 PM | 15 | 7 | 22 |
| 4 PM | 8 | 4 | 12 |
| 6 PM | 4 | 4 | 8 |
Weekly Recap
Oakline Dental answered 86 calls this week and booked 24 appointments, a calm and steady rhythm. Most conversations were routine cleaning requests, and the busiest stretch was Tuesday around 10 AM. Nine callers were new to the practice. Seventeen of those calls came in after hours, and one of them is flagged for the front desk to confirm in the morning.
Reschedules Handled
6
Without a callback
Questions Answered
132
Across calls and chats
Today, 9:12 AM
SuccessfulToday, 8:47 AM
SuccessfulYesterday, 6:39 PM
Needs follow-upYesterday, 3:15 PM
Successful
Phone Call
Call Info
From
(415) 555-0142
To
(415) 555-0100
Duration
3m 41s
Direction
Inbound
AI Analysis
A returning family asked to book a routine cleaning next week and preferred a morning appointment. Stratum Voice followed the approved scheduling steps and passed the request to the front desk for a final time confirmation.
Transcript
Stratum Voice
Thanks for calling Oakline Dental. How can I help?
Caller
Hi, I would like to book a routine cleaning for my son sometime next week.
Stratum Voice
Sure, I can get you in for a cleaning next week. Do mornings or afternoons work better?
Caller
Mornings are easier for us, before school if you have it.
Stratum Voice
Let me check what times we have available for you.
Caller
That works. Could someone confirm the exact time with me?
Stratum Voice
If this needs the front desk, I will pass along the request for a person to continue.
Today, 7:58 AM
SuccessYesterday, 9:24 PM
SuccessYesterday, 4:02 PM
Needs follow-up
Chat Session
Summary
A website visitor asked whether Oakline Care Plan is accepted, then asked about cleaning availability next week and preferred a morning time. Stratum Chat answered from the practice's approved coverage information, used the approved scheduling steps, and offered a reminder before the visit.
Transcript
Stratum Chat
Welcome to Oakline Dental. What can I help you with today?
Visitor
Do you take Oakline Care Plan?
Stratum Chat
We take most Oakline Care Plan plans! Should I go ahead and book you an appointment?
Visitor
Yes, please.
Stratum Chat
I can help with that! Do mornings or afternoons work better for a cleaning next week?
Visitor
Morning would be better for me.
Stratum Chat
Let me check what times we have open for you.
Visitor
Great, and can I get a reminder the day before?
Stratum Chat
If this falls outside my approved scope, I will send it to the front desk to continue.
A closer look
Voice
Stratum Voice books appointments, answers common questions, and handles routine patient requests, then hands the caller to your front desk the moment something needs a person.
Demo
The front desk, supported.
Your front desk should not have to choose which hello gets help. Stratum carries the small conversations that arrive around the work your team is already doing, so their attention stays where it belongs, on the person in the room.
Morning
The first hello
It is 8:52 and the waiting room is filling up. Busy calls arrive while your team is checking someone in. With Stratum, nobody has to choose. Each caller is greeted, helped, and pointed to a warm next step, and the person at the desk never has to look away from the person in front of them.
Between visits
The quick question
A call comes in while you're chairside with a patient. Stratum answers on your behalf, handling the scheduling question and booking the appointment, so you're never pulled away, and nothing waits on a callback later.
After hours
The note for tomorrow
After-hours questions used to sit in a voicemail, waiting to ambush your morning. Now each one becomes a clear, tidy note. You start the day already caught up, instead of catching up.
A thoughtful service around your practice.
You do not need another tool to run. You need a partner who carries the details from the first conversation through every ordinary day, so the work stays off your desk.
Learn the practice.
We listen for the details that make your practice yours: how you greet people, what you offer, and the moment a human should take over. You talk, we take notes.
Configure Stratum.
We shape voice and chat around your practice's approved knowledge, policies, and scheduling, and build in clear handoff triggers, so your team only steps in when it truly matters.
Launch carefully.
We test the conversations that matter, watch the edges, and introduce the service with your team in the loop, so launch day feels calm.
Monitor and improve.
We stay close after launch, listening for the moments that could feel more natural and more like you. The service keeps getting better without you managing it.
Trust is built into the handoff.
Not every answer should be automated. We make it clear when a person from your office needs to step in, so you stay in control every step of the way.
“Let me connect you with a team member”
DemoPractice-approved knowledge
Answers come from the information and workflows your practice has reviewed, never a generic script or a guess. When a request falls outside that approved scope, Stratum hands off rather than improvising.
Clear human escalation
When a person should step in, the handoff is direct and easy to follow for your team and the caller. No loops, no dead ends, no one left holding a phone.
Full visibility
Every call and chat lands in your console, so your team can see exactly what was asked, what Stratum said, and where it was handed off. Nothing happens off the record.
Privacy-conscious operations
We design the service around the information your practice chooses to share and the limits your team sets, and nothing wider.
Frequently Asked Questions
How much work is required from the practice?
One focused working session to learn your practice. From there, Stratum handles the build, the testing, and the ongoing care, while your team spends its time reviewing the moments that matter, not managing a project.
Can Stratum work with an existing phone number?
In most cases, yes. We talk through your current phone setup and the cleanest way to add support around it, so nothing about how patients already reach you has to change.
Can it connect with scheduling and practice systems?
We look at the systems and workflows your practice already uses, then define what Stratum can safely assist with and where a person should take over, so the systems your team trusts stay the systems your team uses.
What happens when Stratum cannot complete a request?
Says so clearly, captures useful context when appropriate, and hands off along the escalation path your practice approves. A person picks up the thread instead of a caller being left to guess.
Can Stratum match the practice's tone and policies?
Yes. Your language, your preferences, and your approved boundaries are part of the setup from day one, and we keep refining the experience with your team as your practice changes.
Let Stratum know more about your practice